MASE

Archive: FAQs

  • Flight information

    Flight information: Download this document if you want to take the backpack and inflator with you when traveling by air. Register the transportation of the inflator with the respective airline before departure (IATA table). You will find the data in the document. For the flight, you should remove the cartridge from the release unit and place it and the black protective cap next to the unit.

  • Can I wear the rucksack in the rain?

    Yes, you can use the backpack in the rain as it is rainproof.

  • Are certifications available?

    The electronics of all our products have been tested by TÜV Straubing. The inflators have been certified and regularly audited by the BAM (Federal Institute for Materials Testing in Berlin). We received TÜV-SÜD certification for the protective effect of our airbag vest (Opus or Skyvest), which we developed before the airbag backpacks. The protection zones of the chest and neck airbags for the bicycle products...

  • Do I have to replace the gas cartridge after a certain time?

    For safety reasons, we must specify an expiration date of 5 years. If you do not trigger the inflator within this period, we will replace it free of charge. We will then recycle your expired inflator.

  • Does the airbag need to be checked annually?

    No, the backpack does not need to be serviced annually. Even after a deployment, the airbag fabric can be checked independently for damage and does not need to be sent in for maintenance. Smaller holes do not restrict the protective function.

  • Does the backpack have an expiry date?

    We give a shelf life of five years for the inflators and ten years for the electronics unit. During this time, the backpack can be used without hesitation. Even after a deployment, the airbag fabric can be checked independently for damage and does not need to be sent in for maintenance. After the specified number of years since the date of manufacture, we can...

  • Do I have extra storage space?

    Our backpacks have a small zippered storage compartment at the front for a cell phone, keys and similar items. The side space to the right and left of the electronics unit can also be used as storage space, for example for a water bottle or a change of shirt. Our backpacks also have a helmet net that can be attached or detached if additional storage options are required. It can be...

  • Is the airbag reusable?

    Yes, the system is completely reusable. As the end user, you can insert a new inflator and refold the airbag yourself. Simply follow our video instructions. Then you can continue your ride. Alternatively, you can also use our "Inflator Replacement & System Check" service. This includes a complete check of the system and airbags by us. We also...

  • How long is the delivery time?

    The delivery time is currently 3-5 working days.

  • I have switched on the system and the LED remains red?

    Check whether you have really inserted the inflator correctly and whether the safety pin is seated properly? Another option could be the battery. Is the battery charged? You can check the battery status in the Minerva-AS app.