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Support
FAQ
Airbag
Yes, the system is completely reusable. As the end user, you can insert a new inflator and refold the airbag yourself. Simply follow our video instructions. Then you can continue your ride. Alternatively, you can also use our "Inflator Replacement & System Check" service. This includes a complete check of the system and airbags by us. We will also fold the airbag for you. We are not aware of any cases to date, but if the airbag is damaged, we can also replace it.
See for yourself and enjoy the durability of our products, which are made by hand and tested before each sale.
Our airbag systems recognize typical fall patterns with a high degree of reliability. In rare cases - e.g. jumps, tricks or atypical movement patterns - there may be false deployments or, under certain circumstances, no deployment in the event of a fall. It is not technically possible to guarantee 100% detection/release reliability.
No, the backpack does not need to be serviced annually. Even after a deployment, the airbag fabric can be checked independently for damage and does not need to be sent in for maintenance. Smaller holes do not restrict the protective function.
General
Yes, the system is completely reusable. As the end user, you can insert a new inflator and refold the airbag yourself. Simply follow our video instructions. Then you can continue your ride. Alternatively, you can also use our "Inflator Replacement & System Check" service. This includes a complete check of the system and airbags by us. We will also fold the airbag for you. We are not aware of any cases to date, but if the airbag is damaged, we can also replace it.
See for yourself and enjoy the durability of our products, which are made by hand and tested before each sale.
Minerva Inside System
Our airbag systems recognize typical fall patterns with a high degree of reliability. In rare cases - e.g. jumps, tricks or atypical movement patterns - there may be false deployments or, under certain circumstances, no deployment in the event of a fall. It is not technically possible to guarantee 100% detection/release reliability.
